IT support makes sure that you’re getting the most out of your IT systems. Good IT support always ensures that’s the case. For IT to be at its best, it needs to be continuous.
Even if your business takes a break overnight or during weekends, that doesn’t mean your IT support should too. 24/7 IT support provides round-the-clock service that can react to IT issues and add value at all times.
Discover how 24/7 IT support can enhance your IT capabilities.
What is 24/7 IT support?
24/7 IT support offers IT assistance and services that never end. Instead of operating during a fixed period, 24/7 support runs overnight and into the weekend.
As it runs 24 hours a day, there’s no gap in your IT support service, ensuring that your IT is effective, protected, and always avaliables service is usually remote IT support as this method allows for flexibility and can be scaled to suit your needs.
With IT support, you can expect services like:
- An active IT support desk
- Troubleshooting
- Network monitoring
- Cyber security
- Hardware and software procurement
- Data backup
With 24/7 IT support, you’ll get comprehensive assistance at all times. Perfect for when you have staff working outside of office hours
However, this support isn’t just useful for businesses that operate outside of usual business hours. Businesses with fixed shifts can also experience multiple benefits of 24/7 IT support.
Uses of 24/7 IT Support
To fully understand the capabilities of 24/7 IT support and how it can revolutionise your IT processes, here are a few ways that continuous IT support provides value to your orginisation.
1. Continuous monitoring
24/7 IT support will monitor your networks, infrastructure and software continiouslyyou to access agile and proactive IT service management, as it will be able to respond to any issues, even out of hours. If software crashes overnight, it can be fixed while staff are out of the office, reducing downtime.
2. Software downloads
An effective team makes use of the most up-to-date software, however downloading and implementing these new updates during office hours can increase downtime.
According to this STC Lab article on Medium, 59% of Fortune 500 companies face a minimum of 1.6 hours of downtime a week. This lost time can add up. 24/7 IT support ensures that your IT is in order so that there’s less wasted time.
With support that never stops, crucial software updates and downloads can be made outside of office hours, ensuring that everything is ready when needed.
3. Continuous cyber security protection
24/7 IT support keeps your network protected from cyber-attacks.
Most cyber security attacks happen out of hours. According to Mandiant, 76% of ransomware attacks were made after hours. To get the best protection possible, you need 24/7 IT support to respond to these threats.
Continuous monitoring and protection prevent attacks from striking your business and enable ITSM teams to rectify issues quickly. With 24/7 IT support, you don’t have to wait till you’re in the office to learn about an overnight breach. Instead, the service desk can fix the issue immediately.
Benefits of 24/7 IT Support
There are multiple ways that 24/7 IT support can benefit a business. Learn about the ways this type of support can enhance your organisation.
Immediate Issue Resolution
24/7 IT support can address issues in real-time, no matter when a ticket is raised or when an issue is identified. Instead of waiting hours to resolve an IT issue that was discovered late at night, this can be fixed on the spot.
The responsiveness of a 24/7 IT support team reduces downtime and limits the risk of these problems developing into a larger issue.
Improved Productivity
Equipped with 24/7 IT support, your team members will be able to work with confidence that all their IT issues can be fixed easily and quickly. Issues are handled on the spot, which ensures that staff working out of hours can maintain their productivity.
Plus, the ability to manage an IT system overnight ensures that there are fewer issues during the day to create any downtime.
IT support can also help manage your networks to boost efficiency too. Learn more about how ROCK improved an IT network to increase productivity.
Enhanced Data Protection
Businesses handle a lot of critical data that needs to be managed and looked after. 24/7 IT support can be used to back up that data overnight so that there’s no time wasted following this process during the day. This makes the business more productive and helps teams work efficiently.
A dedicated 24/7 helpdesk support team can actively monitor for potential security breaches, implement security updates promptly, and respond to cyber threats in real-time, reducing the risk of data breaches and protecting the business's reputation.
Choosing a 24/7 IT Support Provider
24/7 IT support enhances your IT services, but it’s a commitment. You need to make sure that you’re working with the right provider for you. Effective IT support isn’t the same for every business. We need to adapt and tailor it to your specific needs.
Our 24/7 IT support aligns your IT with your business goals. This ensures that your IT solutions help push your business forward. By building a support solution designed exclusively for your business, our 24/7 IT support is effective, optimised, and robust.
We carry industry-leading qualifications and certifications so that we can deliver the highest standard of IT support. Learn more about our IT support services and how we can build a complete package for you with a free IT support audit.
References:
- They Come in the Night: Ransomware Deployment Trends. Mandiant August 2023 [Accessed 19 February 2024]
- Here’s how much downtime is really costing your business. STC Lab 6 October 2023 [Accessed 19 February 2024]
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